TERMS AND CONDITIONS OF REGISTRATION AND CONTRACTING


These terms and conditions govern registration and participation in the courses offered by Acarfax, SL. By formalizing your registration, the student or his/her legal representative accepts the following conditions:


1. Commitment and accreditations

  • Experience and results: Our courses are based on extensive experience and are geared toward achieving optimal academic results.
  • University collaboration: Acarfax is a collaborating center with UNED (the Spanish National Distance Education University) through an agreement for the management of procedures related to obtaining accreditations for international students for access to Spanish universities.
  • SIELE Certification: Acarfax is an authorized SIELE (International Spanish Language Evaluation Service) examination center, code 22306. The Spanish courses are aimed at mastering and perfecting the language and preparing for the SIELE and DELE exams, using the Common European Framework of Reference for Languages (CEFR) as a reference.
  • Nature of teaching: All our courses are private, non-regulated, non-official teaching.


2. Registration and payment

  • Registration Period: Registration is open year-round.
  • Registration formalization: Registration is formalized by completing and signing the contract, and submitting or emailing a photocopy of your passport or ID and the bank receipt (Swift) confirming payment.
  • Payment deadline: Courses must be paid in full before they begin.
  • Prices: Published prices are subject to a minimum of 10 students per group, per subject or level.
  • Exclusions: Teaching materials and registration for official exams (SIELE, DELE, etc.) are not included in the course price.
  • Payment Methods: Payment can be made in cash at the center or by bank transfer to the following account:
  • Titular: ACARFAX, S.L.
  • Bank: BANKINTER. Main Branch. C/Acera del Darro, 14, Granada.
  • Account number (IBAN): ES74 0128 0750 3805 0217 0152
  • Swift Code: BKBKESMM


3. Operation of the courses

  • Monitoring: In all courses, personalized monitoring of students is provided, including attendance and performance. This information will be shared with parents or guardians upon request.
  • Visas: If the student requires a student visa, once granted, they must contact the center to confirm the course start date.


4. Return Policy

4.1 Spanish language and university entrance preparation courses that require a visa application:

  • Only reason for refund: Once the course has begun, no refunds are possible. Visa denial is the only acceptable reason for course cancellation and/or a refund request.
  • Application Procedure: To request a refund, you must send the official visa denial document issued by the Consulate by email.
  • Deadline: The refund request and the rejection document must be received by March 30, 2026. After April 1, 2026, all rights to a refund will be lost, regardless of the reason.
  • Withholdings: The money received by Acarfax, SL from the student will be refunded, less the following amount:
  • Pre-registration: The pre-registration fee of 295 euros will never be refunded.
  • Transfer Fees: Any bank transfer fees will be deducted.
  • Refund: Money will be refunded exclusively to the bank account from which the payment was received.


4.2 Other types of courses

  • Course types included: Spanish courses for foreigners of up to 18 weeks, SIELE/DELE preparation courses, language courses, tutoring courses, food handler courses, and customized courses.
  • Refund: The amount of these courses is non-refundable.


5. Claims and jurisdiction

  • Complaint Forms: The Complaint Form Book is available to users upon request at the center's secretary's office.
  • Conflict Resolution: For any potential disputes arising from the interpretation of this contract, the parties agree to submit to the Provincial Consumer Council of the Andalusian Regional Government in Granada to seek a mutually satisfactory resolution.


6. Data Protection (LOPD)

  • Purpose of processing: Acarfax, SL processes the information provided for the purpose of providing the requested service and billing.
  • Retention: Data will be retained as long as the business relationship is maintained or for the years necessary to comply with legal obligations.
  • User rights: You have the right to obtain confirmation regarding the processing of your personal data, as well as to access, rectify, or request its deletion when it is no longer necessary.
  • Commercial communications: Your express authorization will be requested in the registration contract to offer you products and services related to those requested and to retain you as a customer.